Shipping and refund policy
Unexpected risks excepted, the shipping of the products is ensured within four working days after the date of the order.
The shipping of the goods is ensured by La Poste in Colissimo expert with delivery ad valorem. The buyer will be informed at each step of the shipping process via Sendcloud, our service provider. In any case, the buyer has at his disposal a distribution follow-up by a link with a number corresponding to the shipping which is communicated by e-mail at the time of the shipping of the order.
The shipping expenses and the treatment of the order are calculated on the rightest price from an average flat rate basis. The Site reserves itself the right to contact the buyer in order to readjust those expenses in case the volume and/or weight of the order would no longer match the systematically proposed flat rate basis.
Be careful when delivery
The Site bears the risks linked to shipping up to delivery, that is to say up to the physical delivery of the product to the consignee stated at the time of the order or to his representative. This latter must check the goods on delivery in presence of the shipping agent and, if the occasion should arise, mention in written on the shipping documents, the observed reserves. By exception, the risks and hazards of shipping (particularly loss, damage or theft) are on the customer’s expenses if this one is a professional.
The consignee must refuse the delivery if the goods are damaged, missing or if the parcel has been opened or repackaged (except customs’ checking). In case of loss or damage, the consignee must state precise and detailed written reserves on the forwarding agent’s delivery documents (Reserves like “under reserve of checking upon unwrapping” have no legal value.) The buyer must then send the forwarding agent a registered letter mentioning again the reserves within the three days for professionals and 10 days for customers following delivery. In order to get assistance in his steps, the buyer is invited to contact the Site through the “contact” page. The good accepted without reserves by the consignee at the time of delivery and/or failing letter addressed to the forwarding agent within three days, is considered to having been delivered in good state and in its entirety (number of items, identification in accordance with the order, etc.). No claim will be taken in charge by the Site and its responsibility shall not be committed. Regarding any query or difficulty, the buyer may face, he is invited to contact us through the “contact” page of the Site.
2) RETURN AND REFUND
The buyer is allowed to return any products bought on the Site, without justifying his decision, within 14 days from the date of reception of the said product.
The return is carried out under the buyer’s responsibility (It is then advised to declare the value of the product and to subscribe an insurance policy).
The return has to be made by the same shipping agent and in the same conditions than the delivery. Every product has to be returned in its state and original packaging in a period of 14 days following the withdrawal.
The return must be carried out to Matthieu Fourny; 13 avenue des Amandines – 44300 Nantes France France
Repayment will be done using the same payment method used for the order by the customer.
On reception of the product, we refund the buyer the whole purchase expenses in a period of 14 days following the reception and at the condition the product is in its original state and packaging, the return expenses remaining his responsibility.
Professionals, if you purchase on the wholesale space, be aware that the cost of shipping can't and won't be refunded.