FAQ

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Informations générales

Nous avons choisi de travailler uniquement avec des revendeurs car :


- Nos produits sont particulièrement appréciés lorsqu'ils sont vus en vrai.

- Pour nous, les petites entreprises sont un maillon essentiel de la société et du lien social.

- Notre cœur de métier est de travailler sur des relations à long terme pour permettre à nos artisans de se développer de manière durable.

1) Contact us: if we do not have an exclusivity with a client, we will create you an access to the professional space of our website. Otherwise, we will put you on the waiting list.

2) You will receive a notification to activate your account and choose a password.

3) Once you're connected, you will be able to choose among hundreds of references.

4) Choose and add the items to your cart.

5) Validate the order. If you have any questions, emergency or want to see more models, drop us a line or call us.

6) We will prepare the package and send you a proforma invoice with the shipping cost.

7) Once the payment is made, we ship the order.

8) You will receive it between 24 hours and a week (it depends on the destination).

Please fell free to come meet us in Nantes (France) or in the Maison & Objet Trade Fair

We work on long-term relationships so we always find a solution!

- The package is missing? We send a new order.

- A bronze is broken? Send us a picture and we refund you or send a new one.

- You do not sell a bronze? We exchange it without any question (but we like to know why :)).

Bronze is traditionally a melt of copper and tin. Its composition may vary, especially in Burkina Faso but our artisans are especially careful to offer the best possible quality.